People are smart. It's our mind that kept us from becoming dinner for prehistoric carnivores. It's our intellect that enabled us to place a robot on a planet a couple hundred million miles away. And it's our ability to apply knowledge that tells us it's not a good idea to stick a fork in a light socket. Or fry bacon in the nude for that matter. When you stop to think about it, proof of our smart is everywhere. We prove theorems. We build skyscrapers. We buy low and sell high. We cure diseases. We split atoms. And if we're really smart, we split aces and eights. It's true - people are smart. And it's the customer's smart that we respect and strive to live up to; because people know what they want in life. They know what's best for them and their family. And they know that if we offer competitive home mortgages and smart financial solutions, together, we can make the most of our smart. That is, if we're smart about it. more...
People are smart. It's our mind that kept us from becoming dinner for prehistoric carnivores. It's our intellect that enabled us to place a robot on a planet a couple hundred million miles away. And it's our ability to apply knowledge that tells us it's not a good idea to stick a fork in a light socket. Or fry bacon in the nude for that matter. When you stop to think about it, proof of our smart is everywhere. We prove theorems. We build skyscrapers. We buy low and sell high. We cure diseases. We split atoms. And if we're really smart, we split aces and eights. It's true - people are smart. And it's the customer's smart that we respect and strive to live up to; because people know what they want in life. They know what's best for them and their family. And they know that if we offer competitive home mortgages and smart financial solutions, together, we can make the most of our smart. That is, if we're smart about it.
The driving principle behind all we do
We believe that people should be provided with smart products and we build ours that way.
We believe that people should be provided with the smartest, most convenient ways to find the financial solution they need - so our mortgage consultants are available by phone 24 hours a day, 7 days a week (our only day off is at Christmas).
We believe people are smart enough to decide how they would like to do business with us - so we also have a world-class online capability that allows people to research, apply, and even sign most of their documents online if they desire.
We believe people are smart enough to demand a company that is experienced, solid, and will be there for them. And as a member of leading real estate finance company GMAC ResCap (Residential Capital, LLC), Ditech provides customers with the security of working with one of America's largest residential lenders.
We believe people are smart enough to hear when someone isn't listening to them, so only the most knowledgeable, courteous mortgage consultants work with us - and it's why our customer satisfaction rating is 94%. It's also why we won't be happy until it is 100%.
Why ditech? For all these reasons! And for the fact that we will never be happy until every last customer feels they received the best deal - and best customer experience - possible.